1. OVERVIEW

This Privacy Policy sets out how My Own Care (“we”, “us”, “our”) collects, stores, uses, protects, and discloses your personal information. It applies to all users of the My Own Care website, mobile application (“App”), and services.

My Own Care is committed to the protection of your Personal Data in a manner consistent with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the National Disability Insurance Scheme (NDIS) Practice Standards. By accessing our website, using our App, or engaging with our services, you agree to the collection and use of information in accordance with this policy.

By accessing our website, using our App, or engaging with our services, you agree to the collection and use of information in accordance with this policy.

2. DEFINITIONS

  • Personal Data: Information that can be used to identify you, such as your name, contact details, and NDIS participant number.
  • Sensitive Data: A subset of Personal Data that includes information about your health, disability, racial or ethnic origin, religious beliefs, or criminal record.
  • Usage Data: Data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (e.g., duration of a page visit).

3. DATA COLLECTION

We collect various types of data to provide and improve our services to you.

3.1 Data You Provide to Us

When using our website, App, or services, you may provide us with Personal Data including but not limited to:

  • Identity Data: First name, last name, date of birth.
  • Contact Data: Email address, telephone number, residential address.
  • NDIS Data: NDIS participant number, plan details, and goals.
  • Health & Sensitive Data: Medical history, disability information, and care requirements (collected only with your consent and where necessary for service delivery).

You can opt out of providing certain personal data, but this may limit our ability to provide you with specific services or App features.

3.2 Data We Collect Automatically

When you access our services via the Website or App, we may collect certain information automatically, including:

  • Device Information: The type of mobile device, IP address, operating system, and browser type.
  • Usage Logs: Pages visited, time and date of your visit, and time spent on those pages.
  • Location Data: We may collect and process information about your actual location (e.g., GPS signals sent by a mobile device) to verify service delivery (Electronic Visit Verification) or to provide location-based features. You can enable or disable location services via your device settings.

3.3 Cookies

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

4. USE OF DATA

My Own Care uses the collected data for the following purposes:

  • Service Delivery: To provide, maintain, and coordinate your NDIS support services and housing.
  • Communication: To contact you with newsletters, marketing or promotional materials, and other information that may be of interest to you. (You may opt out of these communications at any time).
  • App Functionality: To allow you to manage rosters, view shifts, and submit progress notes via the App.
  • Improvement: To analyse usage trends and improve our website, App, and service quality.
  • Compliance: To fulfil our legal and regulatory obligations under the NDIS and Australian law.

5. DISCLOSURE OF DATA

5.1 Third-Party Service Providers

We may employ third-party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, or to assist us in analyzing how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

5.2 Legal Requirements

We will only disclose your personal data to regulators, law enforcement bodies, government agencies (including the NDIA), courts, or other third parties where we believe it is necessary to:

  • Comply with a legal obligation.
  • Protect and defend the rights or property of My Own Care.
  • Prevent or investigate possible wrongdoing in connection with the Service.
  • Protect the personal safety of users of the Service or the public.

6. SECURITY OF DATA

The security of your data is a priority for us. We implement appropriate technical and organizational measures to protect your Personal Data against unauthorized access, alteration, disclosure, or destruction.

  • Internal Access: Only authorized My Own Care employees and contractors who need access to your data to perform their duties will have access.
  • Digital Security: We use encryption and secure servers to store electronic data.
  • Limitations: Remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

7. DATA RETENTION

My Own Care will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

8. NOTIFIABLE DATA BREACH SCHEME

We adhere to the Privacy Amendment (Notifiable Data Breaches) Act 2017. In the event of a data breach that is likely to result in serious harm, My Own Care will:

  • Promptly contain the breach.
  • Assess the potential for harm.
  • Notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required by law.

9. ACCESS AND CORRECTION OF DATA

You have the right to access the Personal Information we hold about you and to ask for it to be corrected if you believe it is inaccurate, out of date, incomplete, irrelevant, or misleading.

To make a request, please contact us at info@myowncare.com.au. We may require identification from you before releasing the requested information. There is no fee for lodging a request, but we may charge a reasonable administrative fee for providing a copy of your Personal Information.

10. COMPLAINTS

If you believe My Own Care has breached your privacy rights, you may contact us using the details below. We take all complaints seriously and will respond promptly to resolve the issue.

If you are not satisfied with our response, you have the right to contact the Office of the Australian Information Commissioner (OAIC).

11. CONTACT US

For any questions about this Privacy Policy, or to update your information, please contact us: