My Own Care - Complaints Form

Section 1: Your Details

Full Name *

Email *

Location *

South Australia Other

Contact Number

Are you submitting this form on behalf of another person? *

Yes No (Skip to Section 3)

Section 2: Submitting On Another Person’s Behalf

Their Full Name

Their Email Address

Their Contact Number

Are you a legal representative for the person who received the service?

Yes No

If "Yes", please provide details. If "No", what is your relation to this person?

Does the person know you are making a complaint on their behalf?

Yes No

If "No", please provide the reason why?

Are we able to speak with the person who received the service?

Yes No

If "No", please provide the reason why?

Section 3: Your Complaint

Who/what was involved? *

What happened to cause you to be dissatisfied? What events led to making this complaint? *

Have you discussed this with our Human Resources/Management team for assistance involving this issue/incident? *

Yes No

If "Yes", with whom and what was the outcome?

What outcomes would you like as a result of filing your complaint? What can we do to make this right by you? *

Is there anything extra you'd like to add?

My Own Care focuses on personalised support for NDIS participants. We empower them to live fulfilling lives. We offer compassionate, reliable, and expert care to NDIS participants. This includes assistance with daily tasks, therapeutic support, and access to new technologies. Our priority is to ensure that the needs of NDIS participants are always met.

Services

Supported Independent Living
STA – MTA / Respite Care
Assistance With Daily Living
Community Nursing Care
Social and Communication Participation
Transport Support
In Home Support
Individual and Group Activities

Contact us

info@myowncare.com.au
1300 087 012
233 Payneham Rd, Joslin SA 5070, Australia

ACKNOWLEDGEMNETS

We acknowledge the Kaurna people as the Traditional Custodians of the Adelaide and pay our respects to Elders past, present and emerging.

We recognise and respect their cultural heritage, traditions, beliefs and continuing connection to the land and community.

We acknowledge the ongoing importance of Kaurna culture and extend our respects to Aboriginal and Torres Strait Islander peoples from across South Australia and Australia who live, work, visit and engage with our services.